Amethyst Chauffeurs Ltd – Terms & Conditions

1. Definitions

1.1 “Company” refers to Amethyst Chauffeurs Ltd.

1.2 “Client”, “Customer” or “Hirer” refers to the individual, company, organisation, or person making the booking.

1.3 “Service” refers to any chauffeur, transport, concierge, airport transfer, event transport, or related service provided by the Company.

1.4 By confirming a booking, paying a deposit, or accepting a quotation, the Client agrees to be bound by these Terms and Conditions.

2. Quotations

2.1 All quotations are prepared based on the information supplied by the Client at the time of enquiry.

2.2 Quotations are calculated using the route considered most suitable by the Company. Should the Client request a specific route, this must be agreed at the time of booking and may result in additional charges.

2.3 Quotations remain valid for 72 hours unless otherwise stated in writing.

2.4 Unless specifically stated, quotations include the vehicle and chauffeur only.

2.5 Additional charges may apply for:

• Parking fees
• Toll roads
• Congestion charges
• Clean Air Zone charges
• Airport fees
• Ferry charges
• Additional waiting time
• Additional mileage
• Changes requested after booking confirmation

2.6 Quotations are subject to vehicle availability.

3. Bookings

3.1 A booking is not confirmed until written confirmation has been issued by the Company.

3.2 The Company reserves the right to refuse any booking at its sole discretion.

3.3 The Client is responsible for ensuring all booking details are accurate.

3.4 Any changes to a confirmed booking may result in additional charges.

4. Payments & Deposits

4.1 A non-refundable deposit of 20% is required to secure all private bookings.

4.2 Full payment must be received no later than 72 hours before the scheduled collection time unless otherwise agreed in writing.

4.3 Failure to make payment by the due date may result in cancellation of the booking without refund of any deposit paid.

4.4 The Company reserves the right to refuse service where payment has not been received in full.

4.5 Payments may be made by bank transfer, debit card, credit card, or any other approved payment method.

5. Business Accounts & Invoicing

5.1 Business account facilities may be offered to approved companies at the Company’s discretion.

5.2 Account customers shall settle invoices in accordance with their agreed payment terms, typically either:

• Within 30 days of the invoice date; or
• At the end of the month in which the invoice is issued.

5.3 If an invoice remains unpaid more than 7 days beyond its due date, an administration fee of £25.00 may be added.

5.4 The Company reserves the right to charge statutory interest on overdue invoices in accordance with applicable UK legislation.

5.5 Any invoice remaining unpaid for more than 30 days after its due date may be referred to a debt recovery or collection agency without further notice.

5.6 The Client shall be responsible for all reasonable costs incurred in recovering outstanding debts, including collection agency fees, legal costs, court fees, tracing fees, and administrative expenses.

5.7 The Company reserves the right to suspend future bookings and account facilities whilst any invoice remains overdue.

6. Cancellation by the Client

6.1 All cancellations must be submitted by email, written message, or other approved communication method.

6.2 The following cancellation charges apply:

• More than 48 hours before collection: Loss of deposit only.
• Within 48 hours of collection: 50% of the booking value.
• Within 24 hours of collection: 100% of the booking value.

6.3 Any deposits paid are non-refundable.

6.4 Failure to attend the collection point at the agreed time may be treated as a cancellation and charged in full.

7. Cancellation by the Company

7.1 In the unlikely event that the Company is unable to provide the booked service, any monies paid will be refunded in full.

7.2 The Company’s liability shall be limited to the amount paid for the affected booking.

7.3 The Company shall not be liable for indirect losses, consequential losses, missed flights, missed connections, lost profits, accommodation costs, or any other associated expenses.

8. Delays & Force Majeure

8.1 Whilst every effort is made to ensure punctuality, the Company shall not be liable for delays caused by circumstances beyond its reasonable control.

8.2 Such circumstances include but are not limited to:

• Traffic congestion
• Road closures
• Accidents
• Severe weather
• Flooding
• Snow or ice
• Police activity
• Civil unrest
• Industrial action
• Terrorism
• Vehicle breakdown
• Government restrictions
• IT or communication failures
• Acts of God

9. Passenger Conduct

9.1 Passengers must behave in a respectful and lawful manner at all times.

9.2 The Company reserves the right to terminate a journey without refund where a passenger:

• Is abusive or threatening
• Is under the influence of drugs
• Is excessively intoxicated
• Causes damage to the vehicle
• Puts the chauffeur or passengers at risk

9.3 Any additional cleaning, repair, recovery, or loss-of-earnings costs arising from passenger behaviour shall be charged to the Client.

10. Damage to Vehicles

10.1 The Client shall be liable for any damage caused to the vehicle by themselves or any member of their party.

10.2 Charges may include:

• Repairs
• Specialist cleaning
• Valeting
• Vehicle recovery
• Loss of earnings whilst the vehicle is unavailable

10.3 Such costs may be charged directly to the Client and become immediately payable.

11. Waiting Time

11.1 Complimentary waiting time may be provided where specified in the booking confirmation.

11.2 Additional waiting time will be charged at the prevailing hourly rate.

11.3 Airport waiting time shall commence from the scheduled landing time unless otherwise agreed.

12. Vehicle Substitution

12.1 The Company reserves the right to substitute a booked vehicle with an equivalent or higher-class vehicle where operational circumstances require.

12.2 Such substitution shall not entitle the Client to a refund or compensation.

13. Smoking, Alcohol & Illegal Substances

13.1 Smoking and vaping are strictly prohibited in all vehicles.

13.2 Illegal substances are strictly prohibited.

13.3 Alcohol consumption may only be permitted with the prior consent of the Company.

14. Lost Property

14.1 Whilst every effort will be made to return lost property, the Company accepts no responsibility for items left in vehicles.

14.2 Any costs associated with returning property shall be borne by the Client.

15. Complaints

15.1 Any concerns regarding the service provided should be raised with Amethyst Chauffeurs as soon as possible.

15.2 Complaints should be submitted in writing using the contact details published on the Company’s website or booking documentation.

15.3 The Company will investigate all complaints fairly and aim to respond within a reasonable timeframe.

16. Privacy

16.1 Personal information supplied by the Client shall be processed in accordance with applicable UK data protection legislation.

16.2 Information will only be used for the purposes of providing the booked service and related business operations.

17. Governing Law

17.1 These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

17.2 Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Us

Should you have any questions regarding these Terms & Conditions, invoicing, bookings, payments, or any aspect of the service provided, please contact Amethyst Chauffeurs using the contact details available on our website, quotations, invoices, or booking confirmations.